Head of Operations | Founder-Led Beauty Brand | London

The Client

Our client is a fast-growing beauty start-up based in London, known for creating high-quality, design-led products with a strong brand identity and loyal customer base.

Founder-led and entrepreneurial in nature, the business is at an exciting stage of scale-up, with ambitious growth plans across product, channels, and operations. The culture is collaborative, agile, and hands-on, with a strong emphasis on quality, efficiency, and brand integrity.

The Role

The Head of Operations will play a critical leadership role within the business, taking full ownership of operational strategy and execution. This role is responsible for ensuring that the company's day-to-day operations run seamlessly while building scalable systems and processes to support future growth.

Working closely with the Founder and senior leadership team, the Head of Operations will act as a strategic partner, translating vision into action and ensuring operational excellence across supply chain, logistics, production, and internal processes.

Responsibilities

• Own and lead the end-to-end operational function of the business
• Develop and implement scalable operational strategies to support growth
• Oversee supply chain management, production, logistics, and inventory
• Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability
• Build, optimise, and document operational processes and systems
• Lead operational planning, forecasting, and budgeting
• Identify risks and inefficiencies, proactively implementing solutions
• Collaborate cross-functionally with commercial, marketing, and finance teams
• Manage and develop operational team members as the business grows
• Ensure compliance with relevant regulations and industry standards

What the Client Would Like to See (Essential)

• Proven experience in an Operations leadership role within a beauty, FMCG, or consumer brand startup/scaleup
• Strong understanding of supply chain, manufacturing, and logistics in a product-led business
• Experience scaling operations in a fast-growth environment
• Strategic mindset with the ability to execute hands-on when required
• Strong commercial awareness and financial acumen
• Excellent organisational and problem-solving skills
• Confident stakeholder management, including suppliers and senior leadership
• Based in, or able to commute to, London

What We Would Like to See (Bonus)

• Experience working in a founder-led or entrepreneurial business
• Exposure to international supply chains or global expansion
• Experience implementing or upgrading operational systems (ERP, inventory tools, etc.)
• Passion for beauty, wellness, or consumer brands
• Experience building and leading teams through periods of change

Location: London (Hybrid) Salary: £70,000 to £85,000 + benefits Start: ASAP

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.