Customer Service Administrator | Fast-Growth Retailer | Slough

Harmonic Operations are delighted to be working with one of the globe's leading niche retailers in their search for a Customer Service Administrator to join their expanding team. The business is a well-established brand with a strong, loyal client base.

Owned by a well-capitalized parent company (circa £100 million t/o), our client is seeking an enthusiastic, driven individual who is keen to gain insight into a new industry.

In this role, you will be responsible for processing orders, communicating with clients and suppliers to ensure accurate stock management, managing deliveries and developing a strong overall product knowledge.

You would be joining the relatively small UK-headquartered European subsidiary (t/o of circa £3 million) on the cusp of a period of significant investment in new hires to support continued growth. The role is therefore well-suited to someone who enjoys an SME environment which allows them to work autonomously within a small close-knit team.

Responsibilities:

• Responding to client queries over the phone and via email
• Monitoring stock levels
• Building client relationships across the UK and internationally to encourage repeat business
• Solving any issues relating to deliveries, warranties and stock
• Building up a strong product knowledge in order to provide advice and guidance to customers
• Working alongside the sales representatives to increase sales
• Escalating any issues to senior management

Requirements:

• 1 years' experience in a similar client-facing role
• Excellent communications skills
• Strong educational background
• Proactive and enthusiastic attitude
• Ability to use initiative

Salary: £25,000 - £30,000 depending upon experience

Start date: ASAP

Location: Slough with 1 day working from home

If this role is of interest, please apply online. Due to the high volume of applications we are receiving, if you have not heard back from us, please assume your application was unfortunately unsuccessful on this occasion.

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